Shipping Policy

Last updated: 20 September 2026

This Shipping Policy explains how orders placed with The English Colouring Book Company are processed and delivered.

1. Order processing

We aim to dispatch orders within two working days of receiving them.

Orders are not normally processed or dispatched on weekends or UK bank holidays. During particularly busy periods, dispatch may take slightly longer. We will contact you if a significant delay affects your order.

Delivery estimates shown below apply after your order has been dispatched.

2. Where we deliver

We currently deliver to:

Great Britain, comprising England, Scotland and Wales
The United States
Canada
Australia

We do not currently deliver to Northern Ireland, the European Union, the European Economic Area or other international destinations.

3. Great Britain delivery

All Great Britain orders are sent using a tracked Royal Mail service.

Standard Delivery — Royal Mail Tracked 48

Orders weighing up to 500g: £3.95
Orders weighing more than 500g and up to 2kg: £4.95
Expected delivery: 3–5 working days after dispatch

Standard delivery is free on orders with a product value of £50 or more. The qualifying order value is calculated after any promotional discounts have been applied.

Priority Delivery — Royal Mail Tracked 24

Orders weighing up to 500g: £4.95
Orders weighing more than 500g and up to 2kg: £5.95
Expected delivery: 1–2 working days after dispatch

Royal Mail Tracked 24 is not a guaranteed next-working-day service.

Free delivery applies only to Standard Delivery. Customers who select Priority Delivery will be charged the applicable Priority Delivery rate shown at checkout.

4. United States, Canada & Austria delivery

Orders are sent using Royal Mail International Tracked.

Orders weighing up to 500g: £15.95
Orders weighing more than 500g and up to 1kg: £19.95
Orders weighing more than 1kg and up to 2kg: £22.95
Estimated delivery: 7–14 working days after dispatch

International delivery times are estimates and may be affected by customs clearance, local postal services or other circumstances outside our reasonable control.

Free standard delivery is not currently available on orders delivered outside Great Britain

5. Customs duties and import charges

Orders delivered outside the United Kingdom may be subject to customs duties, import taxes, sales taxes, carrier handling fees or other charges imposed by the destination country.

Unless expressly stated otherwise at checkout, these charges are not included in the product price or delivery charge and are the customer’s responsibility.

We cannot predict the amount of any charges that may be applied. Customers are responsible for complying with the customs and import requirements of their destination country.

6. Tracking

Where tracking is available, tracking information will be sent by email after your order has been dispatched.

Please allow time for tracking information to become active after receiving your dispatch confirmation.

7. Delayed or missing orders

Delivery dates are estimates and cannot be guaranteed.

If your order has not arrived within the expected delivery period, please contact us at hello@ecbcompany.co.uk. We will review the tracking information and, where appropriate, raise an enquiry with the delivery provider.

Nothing in this policy affects your statutory rights.

8. Delivery addresses

Customers are responsible for providing a complete and accurate delivery address.

If you notice an error after placing your order, please contact us as soon as possible at hello@ecbcompany.co.uk. We cannot guarantee that an address can be changed after an order has been dispatched.

If an order is returned to us because an incorrect or incomplete address was supplied, we may ask the customer to pay the additional cost of sending it again.

Shipping Policy

Shipping Policy

​

Last updated: 20 September 2026

​

This Shipping Policy explains how orders placed with The English Colouring Book Company are processed and delivered.

​

1. Order processing

We aim to dispatch orders within two working days of receiving them.

Orders are not normally processed or dispatched on weekends or UK bank holidays. During particularly busy periods, dispatch may take slightly longer. We will contact you if a significant delay affects your order.

Delivery estimates shown below apply after your order has been dispatched.

​

2. Where we deliver

We currently deliver to:

Great Britain, comprising England, Scotland and Wales

The United States

Canada

Australia

We do not currently deliver to Northern Ireland, the European Union, the European Economic Area or other international destinations.

​

3. Great Britain delivery

All Great Britain orders are sent using a tracked Royal Mail service.

Standard Delivery — Royal Mail Tracked 48

Orders weighing up to 500g: £3.95

Orders weighing more than 500g and up to 2kg: £4.95

Expected delivery: 3–5 working days after dispatch

Standard delivery is free on orders with a product value of £50 or more. The qualifying order value is calculated after any promotional discounts have been applied.

Priority Delivery — Royal Mail Tracked 24

Orders weighing up to 500g: £4.95

Orders weighing more than 500g and up to 2kg: £5.95

Expected delivery: 1–2 working days after dispatch

Royal Mail Tracked 24 is not a guaranteed next-working-day service.

​

Free delivery applies only to Standard Delivery. Customers who select Priority Delivery will be charged the applicable Priority Delivery rate shown at checkout.

​

4. United States, Canada & Austria delivery

Orders are sent using Royal Mail International Tracked.

Orders weighing up to 500g: £15.95

Orders weighing more than 500g and up to 1kg: £19.95

Orders weighing more than 1kg and up to 2kg: £22.95

Estimated delivery: 7–14 working days after dispatch

International delivery times are estimates and may be affected by customs clearance, local postal services or other circumstances outside our reasonable control.

​

Free standard delivery is not currently available on orders delivered outside Great Britain

5. Customs duties and import charges

Orders delivered outside the United Kingdom may be subject to customs duties, import taxes, sales taxes, carrier handling fees or other charges imposed by the destination country.

Unless expressly stated otherwise at checkout, these charges are not included in the product price or delivery charge and are the customer’s responsibility.

​

We cannot predict the amount of any charges that may be applied. Customers are responsible for complying with the customs and import requirements of their destination country.

6. Tracking

Where tracking is available, tracking information will be sent by email after your order has been dispatched.

Please allow time for tracking information to become active after receiving your dispatch confirmation.

7. Delayed or missing orders

Delivery dates are estimates and cannot be guaranteed.

If your order has not arrived within the expected delivery period, please contact us at hello@ecbcompany.co.uk. We will review the tracking information and, where appropriate, raise an enquiry with the delivery provider.

Nothing in this policy affects your statutory rights.

8. Delivery addresses

Customers are responsible for providing a complete and accurate delivery address.

If you notice an error after placing your order, please contact us as soon as possible at hello@ecbcompany.co.uk. We cannot guarantee that an address can be changed after an order has been dispatched.

If an order is returned to us because an incorrect or incomplete address was supplied, we may ask the customer to pay the additional cost of sending it again.